Effective February 25th, 2026
This Privacy Policy explains how Balboa Air collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at https://balboaair.com
Balboa Air will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms
By submitting our contact form and signing up for texts, you consent to receive text messages from Balboa Air at the number provided, including messages sent by auto dialer. Consent is not a condition of puchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.
How We Use Your Information
We use the information we collect in various ways, including:
- Provide, operate, and maintain our website
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes
- Send you emails
- Send you SMS messages, with your consent
- Find and prevent fraud
Data Sharing and Privacy
Balboa Air does not sell, rent or share personal information, including consent obtained from users with third parties for marketing purposes. We do not engage in affiliate marketing or lead generation campaigns that involve the sharing of collected information with third parties.
Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Opt-In and Opt-Out Procedures
By providing your contact information, you consent to receive communications from Balboa Air, including SMS messages. To opt out at any time, reply with “STOP” to any SMS you receive from us or contact us directly at 949-945-0222